Frequently Asked Questions

Shipping Information

Our preferred shipping carrier is the United States Postal Service via First Class, Priority, or Express Mail contingent on the order value and weight. We may ship items UPS or FedEX based on your order value and weight (we reserve the right to select the carrier and shipping method on free shipping orders). A signature and photo I.D. is required upon delivery for most transactions. All packages are insured while your package is in transit and we will provide the tracking number via email upon date of shipment. If you want to upgrade your shipping, you may choose one of the other options for a small fee. Simply click on the desired shipping method, and your order will be shipped via that method.
Yes. In the unlikely event your order is lost in transit, please contact us immediately so we can begin the claims process. If your items are not recovered, you will be entitled to a full reimbursement of the losses in accordance with the specific shipper’s insurance policy. As stated in our Terms and Conditions, we must be contacted within the first two (2) days of delivery concerning any damaged packages. NOTE! We do not accept responsibility if:
  • You instructed any carrier or delivery service to leave parcels un-attended for you without the need for a signature.
  • You gave carriers or delivery service instructions to leave your package with someone else such as a neighbor, building manager, general mail box, or drop-off location such as Mail Boxes etc. Or The UPS Store, etc.

The majority of orders ship out within one (1) business day of cleared payment. From there, delivery time will vary depending on your selected shipping method. We cannot guarantee delivery dates, unfortunately, because that is, ultimately, dependent on the mail carrier. Below are the common time frames for most orders most of the time, broken down by payment method:

  1. Paper Check: Paper checks typically ship in 1-5 business days after funds clear. Depending on shipping method, paper check orders should be delivered within 1-5 business days of shipment.
  2. Credit/Debit Card: Most Credit/debit card orders ship within 1-3 business days from the day of cleared payment. Depending on shipping method, credit/debit card orders should be delivered within 1-5 business days of shipment.
  3. PayPal: Most PayPal orders ship within 1-5 business day of cleared payment. Depending on shipping method, PayPal orders should be delivered within 1-5 business days of shipment.
  4. Bank Wire: Most Bank wire payments ship within 1-5 business days of cleared payment. Depending on shipping method, bank wire orders should be delivered within 1-5 business days of shipment.
Please refer to our Shipping & Insurance policy page for available shipping methods and transit times.
We only ship to U.S. addresses. We do not ship to P.O. Boxes, APO addresses, and offices (both virtual and physical).
We package our orders carefully and discretely with shipping labels that do not contain our business name or any indication of the package contents.
In the unlikely event your order is lost in transit, please contact us immediately so we can begin the claims process. If your items are not recovered, you will be entitled to a full reimbursement of the losses in accordance with the specific shipper’s insurance policy. As stated in our Terms and Conditions, we must be contacted within the first two (2) days of delivery concerning any damaged packages.
Orders under $1,000 will not require a signature unless selected during the checkout process. Orders over $1,000 require a signature for delivery.

Pricing

Yes. A 4.0% discount is provided to our customers when orders are paid for by check or bank wire, because we do not incur processing fees associated with credit cards or PayPal. The prices displayed for each product on the website include the 4.0% discount. A 4.0% fee will be added to orders by credit card or PayPal.
Many of the products listed on our site include further discounted prices when purchased in bulk quantities. If you are interested in a bulk quantity not listed on our website, please feel free to contact us to inquire about potential discounts.
Our prices are determined by the spot prices of gold and silver, in addition to our premiums for each product. Our spot prices are provided by reputable sources, and are updated at the greatest intervals available.
No. We do not collect sales tax in any state.
The "As low as" price is the lowest available price of a product. To purchase a product for the "From" price, you must pay by personal check or bank wire. Additionally, the "As low as" price usually factors the highest tier bulk pricing discount. For example, unless a sale applies to the American Silver Eagles, a customer must purchase 500 or more and pay by personal check or bank wire to get the "From" price. Orders purchased by credit card or PayPal are subject to a 4.0% processing fee.

Payments

We accept payments by credit/debit card (VISA, MASTERCARD), Bank Wire and Personal Checks. Please visit our Payment Methods page for additional details about discounts and limits for each type of payment method.
No. Processing a digital check transaction results in us paying a processing fee similar to those in credit card transactions and the customer would have to pay the higher (credit card) price and we would have to wait for funds to clear.
Upon completion of your order, we pre-authorize your credit card for $1 to ensure your information is accurate. The pre-authorization will not charge your card and the $1 pre-authorization will disappear within 3-5 days.

Instruction and complete details on our Bank Wire order policy is located on our Payment Methods page. Provide your name AND address (to include city, state, and zip) on the form and your order number in the notes section. NOTE: Only orders that total $2,500.00 (USD) or more are eligible for payment via Bank Wire. A valid credit card is required for payment by Bank Wire. We WILL NOT charge your credit card on a Bank Wire transaction, unless Bank Wire payment is not received within the required time period. You are subject to order cancellation and cancellation fees on Bank Wire orders with late payment as defined in our Terms and Conditions.

Bank wire payments MUST be received within one business day of order placement. All orders not paid within this time frame will be canceled and cancellation fees/market losses will be billed without exception. Orders paid my bank wire typically ship 1-3 business days after receipt of funds.

We will send a confirmation email once we receive your bank wire payment. In the event a bank wire is sent close to the end of bank hours, we may send your confirmation email the following business day.

Our order minimums and maximums are dictated by the payment method you select.

Payment Method Minimum Maximum
Cred/Debit Card $0 $2,500
PayPal $0 $10,000
Bank Wire $2,500 $150,000
Personal Check $0 $2,500

Returns, Cancellations, & Market Loss Policy

At Camex Metals, we strive for 100% customer satisfaction. Items can be exchanged or returned within five (5) business days of delivery in accordance with our Market Loss Policy. To obtain a return authorization, please contact our Customer Service Department via email at [email protected] Our Market Loss Policy can be viewed on our Terms and Conditions page.
Not without incurring a cancellation fee and/or market loss charges. Upon completing your order you have entered a binding contract. Within twenty-four (24) hour of completing your order, you may request the order be offset, and Camex Metals may offset or cancel the order at its sole discretion. Please take the time to double and triple-check your order before placing it, to make sure you are buying exactly what you want. Order cancellation requests and approvals must be made by to our Customer Service department at our Contact Us page.
Unfortunately, our largely automated system cannot process order modifications if the spot price has changed since the order was placed, and due to constant market fluctuations, it almost always has. Instead of modifying an order, you would need to cancel your current order, accept any applicable cancellation fees, and place a new order.

Purchasing From Us

Camex Metals sells to the general public, shipping to customers' residential addresses within the United States. We do not ship to P.O. Boxes, APO addresses, and offices (both virtual and physical).
It is free and simple to create an account with Camex Metals. Select Account login/logout and complete the information under Register if you do not have an existing account. An account is not required to place an order with us. You may complete an order as a "guest" if you wish. A member account allows you to store billing/shipping address information for future orders, review your order history, and more.
Yes. Camex Metals provides a Secure Shopping Experience and transmits your personal information using secure SSL web pages. Your personal financial or identifiable information is encrypted to ensure no one other than you, your bank, or the processor has access.
No. Our system is automated to ensure quick delivery, therefore it is difficult to modify an order after confirmation. Upon completion of your purchase, our trading desk has probably processed your order, and our trade may not be reversed.